Customers may request a refund or replacement under the following circumstances:

• Product received is damaged, defective, or non-functional.

• Product received is different from what was ordered.

• Product is missing accessories or parts as described.

• Product is covered under manufacturer warranty, but is found faulty upon arrival.
  
  

⚠️ Note: Products must be reported within 3 days of delivery to be eligible and video proof is required to submit the complaint.

• Returns or replacements will not be accepted if:

  • The product is damaged due to improper handling, installation, or misuse by the customer.

  • The product is returned without original packaging, invoice, or accessories.

  • The issue is related to software configuration, compatibility, or third-party products.

  • Products are customized, bulk B2B, or special order items sourced on customer’s request.

  • Products reported after 3 days of delivery without sufficient proof of defect.

• Contact us at care@zofik.com or call +91-180-663-1111 with your order details.

• Share clear photos/videos of the defective/damaged product for faster processing.

• Once approved, we will arrange pickup or return instructions.

• After verification, you may choose:

  • Replacement (subject to stock availability), or

  • Full / Partial refund (case specific) to your original payment method.

• ​UPI, Wallets, Debit/Credit Cards: 3–5 business days
• Net Banking, NEFT/RTGS/IMPS: 5–7 business days
• COD Orders: Refund will be processed via bank transfer (customer must share bank details).

• ​Replacement will be dispatched once the returned product is received and verified.
• Standard replacement dispatch within 5–7 business days (subject to stock).
• If replacement is unavailable, a full refund will be issued.

• ​All products come with manufacturer warranty only, starting from the date of purchase.
• Warranty claims beyond the return window must be raised directly with the manufacturer.
• Zofik.com will assist customers in connecting with the respective service center wherever possible.

• Refund/replacement terms for bulk or customized B2B orders may vary depending on MOQ, product type, and supplier terms.

• Customers are advised to confirm before placing bulk orders.

• Zofik.com will make every effort to ensure smooth returns and refunds.

• We are not liable for courier delays, manufacturer service delays, or external factors beyond our control, however we will try to assist you in every possible way.