Cancellation Policy:
Customers may request cancellation before shipment of the order.
To request cancellation, please contact our support team at care@zofik.com or call our helpline at +91-180-663-1111.
Once the order is dispatched, it cannot be cancelled. However, you may still be eligible for a return/refund as per our Refund & Replacement Policy.
We reserve the right to cancel any order at our discretion due to the following reasons:
Product out of stock or discontinued
Errors in pricing, description, or technical issues
Payment not received or transaction flagged as fraudulent
Customer providing incomplete, inaccurate, or unverifiable details
If your order is cancelled from our side:
You will be notified promptly via email/phone.
Any payment received will be refunded in full within 5–7 business days.
Bulk or customized B2B orders may have different cancellation terms depending on order size, MOQ (minimum order quantity), and brand-specific requirements.
Once bulk orders are processed and invoiced, cancellations may not be permitted. Customers are advised to check details carefully before confirming such orders.
Customers placing Cash on Delivery or Partial COD orders are expected to accept the delivery.
Frequent or unjustified cancellations of COD orders may result in:
Disabling COD for the customer’s account
Account suspension for misuse of services
For prepaid orders, cancellation refunds will be processed back to the original payment method.
Refund timelines:
UPI, Wallets, Debit/Credit Cards: 3–5 business days
Net Banking, NEFT/RTGS/IMPS: 5–7 business days
Refund timelines may vary depending on your bank or payment provider.
The following cannot be cancelled once confirmed:
Products with special orders or customization
Products sourced on customer’s specific request
Products already shipped or handed over to courier
Zofik.com will make every effort to process cancellations and refunds promptly.
However, we are not liable for delays caused by banking networks, payment gateways, or external service providers.
This Cancellation Policy is governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of Panipat, Haryana courts.
